SERVICE EXCELLENCE
CONSULTING
The ideal approach for organizations that want more than a traditional keynote or class.
B.Williams Enterprise, will work with you to assess your organization's unique service concerns, then help you develop a customized strategy to address them.
Whether those concerns are related to selection, orientation, organizational alignment or service standards development, we are at your service to assist in creating a culture of service excellence.
Email or call us at
240-401-6958 to discuss how we can assist you! |
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SERVICE EXCELLENCE
COURSES
EngageMe Workshop
This workshop is designed to explore ways to use the 7 Principles of EngageMe. The 7 Principles will be reviewed and emphasis will be placed on how to deliver and sustain exceptional service. Systematic Service (S²)
is the course which has the greatest potential for creating and sustaining a culture of service excellence. It is intended for senior leaders interested in jumpstarting a serious service excellence revolution. |
The Two Job Descriptions
is for those service professionals who are directly taking care of the customers. The basic premise of this course is that you are either serving the customer, or you are serving someone who is.
Managing for Service Excellence is for your mid-managers and supervisors. The abilities required to be a successful service provider are very different from the ones needed to manage a team of service professionals. |
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ORGANIZATIONAL EXCELLENCE
COACHING
If you are looking to improve how your entire organization operates, then the Baldrige Criteria for Performance Excellence is ideal. The Baldrige Criteria is considered the world's most widely accepted set of standards for effectively running any organization...regardless of industry.
The criteria is a rigorious collection of standards thay exemplify how world-class organization perform. They are divided into seven categories: Leadership, Strategic Planning, Customer/Market Focus, Measurement/Analysis/Knowledge Mgt., Workforce Focus, Process Mgt, and Results. Bryan is a member of the Board of Examiners for the Baldrige National Quality Program (BNQP). The BNQP administers the Malcolm Baldrige National Quality Award which is the highest recognition that a U.S. organization can achieve for performance excellence. It is awarded annually by the President of the United States to businesses from all sectors.
As an examiner, Bryan is responsible for reviewing and evaluating organizations that apply for the award.
Email or call us today to discuss how the Criteria for Performance Excellence can work for your organization. |
