Spa Industry Testimonials


"Great training topics that sparked discussions and helped us find even more ways to elevate our guest service."

Jenean LaRoche


"Dr. Bryan Williams came to Nashville and presented a "WOW" experience for our leaders and Spa STARS at Gaylord Opryland. He taught us the Six Habits of Customer Service SuperSTARS. My big takeaway from the presentation was Habit #5: Create Your Personal Service Standards. Every company has their service standards that all employees follow. The way he explained the importance and impact this one habit can make on a customer, changed my thinking all together. This habit is based on each individual employee and what service standard you will bring to the business. Thanks again Dr. Williams, I have created my personal service standards that I plan to adhere to each and every day."

Yolanda Harris-Jackson
Relache Spa at Gaylord Opryland Resort


"At Gadabout SalonSpas, we are always searching for the next great guest experience idea. Once we found Bryan Williams, he has been the go-to person for us! We have implemented many of his ideas and recently have been inspired on a weekly basis through his webinars! Thank you Bryan for all the practical applications and easy to remember coaching ideas you have given us!"

Megan Davis
Gadabout SalonSpas


"Bryan's presentation on engaging the customer is brilliant. It has changed the way we train our employees and conduct our business. The ideas he offers are extremely easy to implement and result in loyal, returning customers. Thank you Bryan!"

Maurita and Bob Elias, Owners
The Woodhouse Day Spa


"You are an amazing presenter and professional! It was such a pleasure to attend an entire day learning more about how to truly engage customers and staff alike. Well done!!

Continued success,
Ellen L. McGinnis
Spa Development International


It was also a pleasure meeting you, and to attend your very uplifting class. You were the BEST thing about ISPA. I am not just saying that either. I truly enjoyed every minute of your talk, stories, and suggestions. I came back and already used some of the things you taught me. Thanks for your follow up letter, cards and email.  You Rock!!!  

Monique Suraci, Murrieta Day Spa



"I thoroughly enjoyed Bryan’s presentation on “Seven Principals to Fully Engage Your Customer”. Bryan engages his audience and provides excellent tools for you to implement into your team’s training. This is service training at an extraordinary level, the level we all want our service to be at!"

Becky Leuluai
Spa Director, Spa Luana at Turtle Bay Resort


"Bryan Williams has a unique crisp quality of delivering the exceptional art of customer service education that is invaluable to our industry. Bryan interacts with his audience to enroll them in the process of what he refers to as “engaging the client” (as well as your staff) which he does effortlessly with the people attending his session. The five star level of his presentation lends itself to the quality of service that our industry should be delivering to our customers. I have attended Bryan Williams' session twice and even though we have been told that as a company we have mastered the art of customer service, I have walked away every time with robust ideas of how I may keep improving my company’s level of service. Bryan’s passion, integrity and gifted presenting skills are astounding. After all, that is what we are here to deliver, superior service, since what we do is a gift to each person that enters our spa. Bryan reminds us t is our pleasure and privilege to serve! Every company that seeks out his dynamic talent will place themselves in a superior customer service class that will bring remarkable results to the bottom line."

Dawn Tardif, D. Ay.
BodiScience Holistic Spa


As a Spa Consultant in Latin America for the past 20 years, I have attended numerous presentations about guest service and quality management and although these were fine and motivating conferences , none have made such an impression in me as the ISPA Conference given by Bryan Williams on the 7 principles to Fully engage your customers. Bryan truly ignites and motivates his audience reviving the passion for service and excellence.

Diana F. Mestre & Mestre
Mestre & Mestre Spa Consulting Firm


"I wanted to take this opportunity to express my sincerest gratitude to you Bryan for all of the hospitality and kindness extended towards our employees during your webinar. Your talent and expertise helped deliver a message that inspired our entire team to be able to have the confidence to provide an exceptional service to our guest. We had an incredible training experience and we look forward to working with you again real soon!"
Sincerely, Angelica Farias

Director of Training and Communications
The Woodhouse Spas Corp.

"Bryan Williams spoke at our Annual Conference & Expo. He did an amazing job! His energy and passion were contagious throughout the attendees. They valued the tangible tools presented in his session and now are more capable of implementing such tools in their workplaces. We would be honored to work with him again!"

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