Healthcare Industry Testimonials

"I am writing to give you my personal thanks for a job well done in your keynote presentation for the 2010 AHCA/NCAL Quality Symposium. The conference attendees have high expectations and are looking for substance. Your content and delivery were first rate and the audience was energized. Not surprisingly your session was rated as excellent by the attendees. I thank you for your role in this great achievement and for the motivation you provided."

Bruce Yarwood
Former President and CEO
American Health Care Association 

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"Our team recently experienced a dynamic and engaging customer service expert, Dr. Bryan Williams.  Service excellence transcends industry sectors, and Bryan reached our group with very practical tools and insights to engage our leadership team to deliver world-class service.   He is a gifted customer service expert, who can inspire and lead others to awaken new opportunities!”

Dawn Garcia

Regional Director of Medical Staff/Quality

Sacred Heart Hospital

 

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“Dr. Bryan Williams is an excellent speaker and is very motivating. I, along with others from our facility, have attended 3 of his seminars and have felt inspired by all. I loved his book and look forward to his newsletters. There are many helpful items that can help everyone in any line of customer service. You leave his seminar ready to inform and inspire! The staff who attended are still talking about it!”

Kelly Gillick

Pocono Health System

 

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“Bryan Williams is an excellent consultant! Bryan brings a very new and fresh approach to customer service. He has provided us with several easy to implement strategies to improve our service. He has made a huge impact on our staff, and we are already seeing increases in our customer satisfaction scores.”

Golden H. Bethune, RN, MSN, CNAA, BC
Executive Vice President/Administrator
Riverside Regional Medical Center

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Bryan Williams presented "Delivering World Class Service" to our entire staff. I have heard so many positive comments about his enthusiastic, entertaining and engaging style. Several attendees from varied disciplines expressed how much they appreciated the applicability of his message. He was great to work with in the planning procees and he truly was one of the best speakers our organization has invited to provide education to our staff! 

Kim McCarter, RN, BSN

Education Coordinator

Palliative CareCenter & Hospice of Catawba Valley

 

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"Your passion for service excellence was on full display, and your message about the habits of service superstars resonated on so many levels with our participants. We were certainly WOW'd, and this extended throughout our experience with you, from event planning and logistics, to your exceptionally engaging keynote talks with ouru staff, to the informative and tool-rich breakout sessions, right down to your individual interactions with hospital leadership, staff, and even our customers."

 

The St. Mary's Hospital 2011 Mission Awareness Team

 

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"Bryan Williams is a phenomenal speaker. He was able to engage and inspire our leadership group to serve our employees as they are, in turn, the ones who serve our customers. His presentation was energetic and motivational, and I hope to bring him back to our organization again in the future!"

Morgan E. Mason, MBA, MHSA
Performance Improvement/Computer Based Learning Coordinator
University of Kentucky Hospital Staff Education

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“Mr. Williams has presented three times for my association. All three times he has consistently scored 4.5 out of 5 on his evaluations. My members love him. In addition he is very easy to work with. I whole heartedly recommend Mr. Bryan Williams for your training needs.”

Scott Jackson, CMP
Director, Education & Conference Planning
NY State Health Facilities Association

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"FAHSA's professional development committee suggested your presentation, and they were right...your presentation was outstanding! Thank you for making this convention very special. Your evaluations were rated excellent by those attending the session. We truly appreciate your willingness to share your talent and expertise and we appreciate the time you took from your busy schedule to make this program successful."

Gail Matillo
Director of Housing and Program Development
Florida Association of Home Services for the Aging 

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"Work like you own it!" What a wonderful presentation given by Dr. Williams to our department. Insightful, and full of ideas to assist the healthcare worker on their journey to consistently creating a great patient experience. Even more delightful to watch was Dr. Williams engaging each and every attendee. He walks the talk! A warm "hello", a
friendly smile, eye contact and easy conversation. He is a living definition of being present in the moment. Every interaction I've had with Dr. Williams has been a memorable experience.

Michael Calhoun
Radiology Director
Shady Grove Adventist Hospital

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“Bryan Williams is a phenomenal speaker to work with. We hired him as a keynote for one of our conventions in September of 09’ and again in May of 10’….. which is very uncommon for us to do. There are so many different keynotes to choose from out there, but we chose to work with Bryan a second time within eight months, that should speak a lot for Bryan and his work and his message. Thank you again Bryan for such a fantastic presentation!”

Shannon Pichette
Events/Program Coordinator
New Hampshire Health Care Association (NHHCA)

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"I have had the pleasure of being trained by Mr. Williams three times in the past 10 years. He is informative, engaging and always relevant to the needs of staff and customers. His vast experience can speak to any industry. His training is a must for novices and seasoned professionals."

LeeAnne Newton
NHA/CRACFA
Executive Director
Veterans Victory House

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"It is my pleasure to recommend Bryan Williams. Bryan came to our Quality Symposium and delivered a wise and engaging keynote on creating an committed workforce. He was well-received by our members and I would not hesitate to ask Bryan to deliver a keynote address or to lead a break out session at another of our conferences. To hire Bryan is to make an investment in the success of your program."

Teresa Eyet
Education Manager
American Health Care Association/National Center for Assisted Living

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"In today’s marketplace, a memorable customer service experience must happen for each client, at every encounter! Since meeting Bryan Williams, creating superior customer service infiltrates everything I do. His new book provides focused information on how to lead your team to becoming service superstars. His book breaks down the steps of service, and helps each staff member embrace their part in it. His book is my key reference guide to maintaining exceptional service. Service is king, Bryan’s book puts it all at my fingertips."


Dr. Scott Greenhalgh
DDS
Cosmetic Dentist
Denver CO 

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"I just wanted to let you know how much I enjoyed the two educational workshops I attended, and hope that we as such a great organization will provide “world class service”. I have heard a lot of positive feedback as well from a lot of my peers and co-workers. You are truly an inspiration to all of us especially in the world of Long Term NH care! Take care and I hope I am fortunate to see you speak again!
"

Lori Smith RN RAC-CT
Clinical Reimbursement Manager
NHCC Healthcare Services 

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“Bryan was the catalyst that helped our staff set “service standards” that exemplify World-Class Service. He encouraged the staff to look beyond the exceptional medical care they provide and reminded us that we are, in fact, a service. In this challenging economy and competitive health care environment our customers have many choices and we, as an organization, need to keep customer service in the forefront. My staff left the seminar feeling engaged and inspired to make everyone we come in contact with feel as though they are the only one. It is amazing to see the positive energy in this facility! Thank you Bryan!”


Karyn Partin, RN, NHA
St Ann Rehabilitation and Nursing Center 

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"Bryan Williams provides an inspiring and compelling presentation on customer service and how to implement into the culture of the entire workplace. His seminar was the highlight of our convention based on the overwhelming and numerous compliments we received on evaluations. Attendees praised Bryan for his superior workshop and have requested that we bring him back again and again! Working with Bryan is an event planners dream--easy to accommodate and loved by attendees!"

Brenda Orffer
Event Designer
Washington Health Care Association

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“Having Bryan as a guest speaker was invaluable at our recent Park Ridge Experience event series for all associates. His presence was absolutely electrifying for everyone in the audience. You could see every associate’s eyes light up with appreciation and understanding as he set the stage for a presentation filled with laughter, surprises and a wonderfully unique approach to customer service training. It certainly was a “double platinum” experience for us!”

Camy Horrell
Manager of Patient and Guest Relations
Park Ridge Hospital

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"Bryan nailed it in your book and presentation! Bryan has a high degree of passion and energy for delivering excellence in customer service. We were searching for someone that would help us raise the bar in our organization, and we have found him."


Linda S.Seager R.N., M.B.A.
Administrator
Langdon Place of Nashua Retirement and Rehabilatation Center

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"Bryan’s tele-seminar re-invigorated our team to continue work toward world class status. This seminar gave us the tools to set measurable, achievable goals for our setting (health care). Thanks, Bryan!"
Lisa Leatherwood
Silver Bluff Village
Canton, NC

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"Thank you, Bryan, for giving us OHCA conference attendees the kind of world-class service you spoke to us about. You are an excellent teacher and I look forward to continuing to learn from you."
Warmest regards,

Penny Troolin
Community Relations Manager
Hearthstone at Murrayhill

Testimonials:

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