Customer Service & Leadership Excellence Training

B. Williams Enterprise offers a dynamic learning experience for any level of your organization. We offer training for senior leaders, middle managers, & front-line experience creators (your line staff). The service excellence courses are designed to not only inform but to help translate intangible concepts into relevant behaviors as well.

Keynote Topics:

  • Creating a Culture of Service Excellence

  • Leading a 5-Star Team

  • Work Like You Own It!

  • Delivering World-Class Service
  • Building a Team of Engaged Employees

  • Organizational Improvement (Baldrige)

  • Creating a Culture of Ownership

  • Enhancing the Service Touchpoints

What Our Clients Are Saying...

"I am writing to give you my personal thanks for a job well done in your keynote presentation for the 2010 AHCA/NCAL Quality Symposium. The conference attendees have high expectations and are looking for substance. Your content and delivery were first rate and the audience was energized. Not surprisingly your session was rated as excellent by the attendees. I thank you for your role in this great achievement and for the motivation you provided."

Bruce Yarwood
President and CEO
American Health Care Association

Marbella Club
"I have attended many seminars on service and training, but I have never witnessed such a refreshing, clear, and mind-opening presentation as the one Bryan Williams gave us. My colleagues were all inspired and are still talking about it!"

Isabel Morero
Reservations Manager
Marbella Club Hotel, Golf Resort & Spa (Marbella, Spain)

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