Keynote Topics
Creating a Culture
of Service Excellence
Levels of Service Excellence
Organizational Improvement (Baldrige)
Function vs. Purpose
Universal Service Rules
Creating a culture of empowerment and ownership
Enhancing the Service Touchpoints
All keynotes can be offered in one or two-hour increments.
Download Bio
A/V Requirements
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Publicity Photos
(Click on photo for download) Recommended Reading
Whether you are serving customers, employees, co-workers, the community, or yourself, each book contains rich insight that can only enhance your service delivery. May the following books positively impact your thinking as they have mine. - Bryan
The 8th Habit
by Stephen Covey
The One Thing You Need To Know
by Marcus Buckingham
Fabled Service
by Betsy Saunders
The Six Principles
of Service Excellence
by Theo Gilbert-Jamison
If Disney Ran Your Hospital by Fred Lee
The 21 Irrefutable Laws of Leadership by John Maxwell
First, Break All The Rules by Curt Coffman & Marcus Buckingham
Why Employees Don't Do What They're Supposed To Do by Ferdinand Fournies
Think & Grow Rich by Napoleon Hill |
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Testimonials
Letter
Letter
"Bryan gave us many tips on how to ramp up our own orientations/classes, i.e., having first -rate training material handouts, making new employees feel welcome, etc. "
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"Bryan's presentation was outstanding! He brought up ideas and suggestions that we could take away and apply them to our New Employee Orientation."
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"His passion made me want to learn more about how we can improve upon the way we are currently doing things here."
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"You impressed me with your full and complete knowledge of the subject matter along with the style you used to deliver it."
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"It was the best one day seminar I have ever participated in. Any of the items we learned from you that day implemented in this company would greatly increase both customer and employee satisfaction."
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