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7-Eleven Convenience Store

Be Consistent. One of the true hallmarks of being a professional is steady consistency. Regardless if it’s busy or not. Or whether you have a headache or not…or even if your co-worker and/or boss is annoying you. True professionals have the uncanny ability to block out the “noise” and do what they are supposed to do, whether they feel like it or not.

Brad is no exception.  He is a cashier, who works at a 7-Eleven convenience store in Maryland, not too far from where I live. If I were to guess, I’d say that Brad is no more than 18 or 19 years old, yet whenever I see him, he’s poised and professional. He exudes charm, greets every customer with eye contact, conducts the transaction, thanks the customer, and says he looks forward to serving them again. None of it sounds fake or rehearsed. It’s obvious that service is “who he is”. Brad remembers the customers’ (and their kids’) names. He also inquires about birthdays and anniversaries. Customers seem to love him.

When I saw him recently at the store, I told him how much I appreciated his service, gave him a mini-recognition card and told him to never lose that level of professionalism.

I challenge you to identify someone in your community, who exemplifies a strong level of professionalism. Thank them and let them know how much you appreciate them. Chances are that they may not get as much positive feedback as you’d think.

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