Bryan's Blog

Keep up with Bryan as he shares his insight and experience on customer service.

*Most popular articles -

Engage Every Customer...One Touchpoint at a Time               The Double-Platinum Rule

Guest Problem Resolution 101: Power of the Follow-Up          The Greatest Bellman I Ever Met

5-Stars vs. 4-Stars: What's the Difference?                             The Greatest Nurse I Ever Met


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  • I Am a Service Professional

    The term “service professional” is universal. It is just as applicable to the hotel industry as it is to the healthcare industry and to the taxi industry. Businesses are set up to satisfy a want or a need for current and prospective customers, which means that all organizations are in the service business…whether they care to admit it or not. It is quite easy for me to tell if a company is truly service oriented. ...

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