Bryan's Blog

Keep up with Bryan as he shares his insight and experience on customer service.

*Most popular articles -

Engage Every Customer...One Touchpoint at a Time               The Double-Platinum Rule

Guest Problem Resolution 101: Power of the Follow-Up          The Greatest Bellman I Ever Met

5-Stars vs. 4-Stars: What's the Difference?                             The Greatest Nurse I Ever Met


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  • The Greatest Nurse I Ever Met

    *This is my “thank you” to the great nurses of the world. You are a gift to everyone who is fortunate to be served by you.*   I love exceptional customer service. Everything about it. I love that those who serve do not think of themselves as servants, but as service professionals. They enjoy making others feel special. They go out of their way to “Wow”. For these service superstars, service is not what they ...

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