Bryan's Blog

Keep up with Bryan as he shares his insight and experience on customer service.

*Most popular articles -

Engage Every Customer...One Touchpoint at a Time               The Double-Platinum Rule

Guest Problem Resolution 101: Power of the Follow-Up          The Greatest Bellman I Ever Met

5-Stars vs. 4-Stars: What's the Difference?                             The Greatest Nurse I Ever Met


 

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  • You, Inc: 3 Keys to Own Your Personal Brand Everyday

    Jenny, Inc - Mark, LLC - Bianca, Incorporated. If you didn't realize it, you are a brand. No, you don't just work for a brand...you actually are a brand! Your brand is your reputation, or as Jeff Bezos famously said, "Your brand is what people say about you when you are not in the room." Your brand is a powerful thing, especially when you fully appreciate the impact it can have. Ever since one of ...

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