Bryan's Blog

Keep up with Bryan as he shares his insight and experience on customer service.

*Most popular articles -

Engage Every Customer...One Touchpoint at a Time               The Double-Platinum Rule

Guest Problem Resolution 101: Power of the Follow-Up          The Greatest Bellman I Ever Met

5-Stars vs. 4-Stars: What's the Difference?                             The Greatest Nurse I Ever Met


Go Back
  • Service Superstars: Work like you own it!

    Years ago, when I reported for my first day of work as a restaurant busboy, the maitre’d said something to me that I have never forgotten. He said, “I want you to work in this restaurant like you own it”. I remember thinking…”what on earth does he mean by that?” Not long thereafter, the implication hit me, and I never looked at a job the same again. Working like you own it means that you ...

    Full story

  • Delivering World-Class Service: Company Service Standards

    When building a strong service culture, it is important to have an inspiring vision and mission statement; but they only provide the context. Company service standards, on the other hand, are the “nuts and bolts” of how you serve. They are the specific behaviors that you expect from yourself and your team in the ongoing journey to deliver engaging service. Standards such as “I attentively listen to others” and “I will always give a gracious ...

    Full story

  • BWTV

Join Our List